Frequently Asked Questions
1. Q: How can I order
A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.
2. Q: What payment methods can I use?
A: You can use all the major credit cards, debit cards, UPI, wallets, and all other major acceptable payment ways in India.
3. Q: How can I change delivery address?
A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
4. Q: What are the delivery charges?
A: Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.
5. Q: What are the terms and conditions?
A: You can see the terms and conditions tab in our website
6. Q: Can I cancel my order?
A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product.
7. Q: How to contact customer service?
A: If you have question regarding our online store (ordering, account questions, technical questions), please contact email@example.com On pricing and shipping related issues you can contact customer support at firstname.lastname@example.org
8. Q: How do create an account?
A: Go to this page Login and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.
9. Q: How can I retrieve my password?
A: You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.
10. Q: How do I change my personal details or email address?
A: You can easily change all your information on your account. Go to login page and log in, then click “my account” and “edit”. Here you can change all your contact information.
11. Q: Can I track my order?
A: We will send you the tracking code of the shipment when the parcel has been sent.
12. Q: Shipping time?
A: Shipping time will be confirmed on the order confirmation document.
13. Q: Shipping cost?
A: Shipping costs are dependent on your location and products on your order. Some products need to be shipped in dry ice. These dry ice shipments have a slightly higher shipping fee. Our online store shows the shipping fee and shipping cost automatically on the checkout.
14. Q: Changing the shipping address?
A: You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”